One career option that is rapidly picking up pace in USA is that of a technical support specialist in the field of IT. It's a career option with huge scope and opportunities, but it requires intense hard work, skills and qualifications.
Becoming a Technical support specialist in IT
An IT technical support specialist delivers technical support, assistance and advice to businesses and consumers with software, hardware and technical system problems. Such specialists usually deal directly with end users. They need to effectively communicate answers in a style that end users can understand. Many technical support specialists dealing with IT in USA deal with the most common problems like inability to access data, inefficient programs, connection problems and slow performance. There are some specialists who may work on the actual site to install, clean, modify and repair any computer hardware and software.
Career and Education outlook
A specialist that delivers online tech support services related to IT needs to be backed up by relevant educational background and skills. Any mismatch between the background and expertise can damage the career of such a specialist. It can happen since such specialists are experts on whom many users depend 'blindly' at times to get their device or network working perfectly.
Education needed:
Some companies want the applicants to have a Bachelor's Degree in Information Systems, Computer Science or any other related subject. Some firms want the candidates to complete a computer training program that can include professional certifications. Students who aspire to become such tech support specialists need to focus on communication and computer related courses right from the school level education.
Skills needed:
Technical support specialists in IT need to have perfect problem-solving and analytical skills. If these technical support specialists have interpersonal skills, then it allows them to communicate with customers and even solve technically-oriented problems efficiently and quickly. Such specialists even require having good computer skills and should exercise patience with customers.
Many such IT specialists focus on providing Norton antivirus technical support services. They want to help the users get rid of their computer's virus related problems. Such specialists need to have immense knowledge about how the Norton Antivirus package works.
Yes, there are alternatives to the career of a technical support specialist in IT. They are the options of being a web developer or a customer service representative. But the fact is that web developers are mainly concentrated with development and back-end coding of any website and rarely contact the customers (users). Similarly, a customer service representative is mainly meant to address complaints and rarely focus on the process of the problem to be worked upon. Hence, many candidates in the IT field of USA find the job of a technical support specialist as a great combination of working on the 'technical' aspect of the problem and communicating with the users too.
Source : articlesbase.com
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