on-line etiquette that users of on-line computer are expected to conduct themselves. For positive communication environment to occur, it is essential that people maintain awareness on how they are . This means paying more attention to the way things are said, especially when feedback is being given. · One breach of netiquette occurs when people begin arguing, accusing, and insulting each other on-line. Referred to as flaming some situations can unfortunately get quite nasty. Flaming can often start with a simple misunderstanding in communication that gets blown out of proportion or when an individual deliberately insights a problem that results in conflict. · Another netiquette issue that is important to be aware of is the use of upper and lower case text. Generally upper case text is viewed as shouting as if someone is angry or annoyed. issues on-line It is essential for individuals to always be aware that they are communicating with people not computers. through technology is more complex than face-to-face situations requiring more attention to social interactions. Social problems often occur because many people when using electronic communications will expect it to be the same as if they were face to face. · One problem found with text-based computer-mediated communication is that participants seemed less aware of how their interactions can affect others on-line. This is described as a 'decreased awareness of audience'. This makes it important for individuals to always be aware of how they are communicating skills and interacting with others on-line. · In other situations learners (users) will believe that the message they sent is perfectly clear and it will result in an expected response. However, difficulties arise when users of electronic communication make incorrect assumptions about what they believe is being said. This can occur irregardless if the user is experienced or inexperienced with e-mail or other forms of computer-medicated-communication.
Information overload is a frequent problem with technology because of the ease that this medium enables information to be generated. This situation occurs when too much information (data) is provided than what is actually needed. Dealing with information overload Focus on providing specific information. This requires editing down data, making it concise and well organized. It is always best to determine what the receiver of the information needs to know. If the information people are receiving is considered needless, they will tune out. Language There are a wide number communications skills online of sources of noise or interference that can enter into the This can especially occur when people don't know each other very well and do not understand the sources of error. For example, in a seminar environment, it is even more common since interactions involve people who do not know each other; communication is also complicated by the complex and often conflictive cultural differences. The following suggests a number of potential sources of noise: Choice of words or language What the presenter uses to transmit a message will influence the quality of communication. Because language is a symbolic representation of a phenomenon, room for interpretation and distortion of the meaning exists. Meaning has to be given to words, and many factors affect how an individual will attribute meaning to particular words. It is important to note that no two people will attribute the exact same meaning to the same words. Perceptual biases People attend to stimuli in the environment in very different ways. We each have shortcuts that we use to organize data. Invariably, these shortcuts introduce some biases into communication. Some of these shortcuts include stereotyping, projection, and self-fulfilling prophecies. Stereotyping is one of the most common. This is when we assume that the other person has certain characteristics based on the group to which they belong without validating that they in fact have these characteristics. How we perceive communication is affected by the past experience with the individual. Perception is also affected by the organizational relationship two people have. For example, communication from a superior may be perceived differently than that from a subordinate or peer. Cultural differences requires deciphering the basic values, motives, aspirations, and assumptions that operate across geographical lines. Given some dramatic differences across cultures, approaching areas such as time, space, and privacy in cross-cultural situations has the potential to increase the opportunity for miscommunication.
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