Installing Phone Systems for Small Businesses: Key Considerations

Avaya phone systems for small businesses are designed to meet the unique telecommunication requirements of companies that are relatively small in size, such as privately owned corporations, partnerships, and sole proprietorships. If you operate a small company that is planning to replace its current telephone system with a small business telecommunications solution from Avaya, it's important to make at least four key considerations before you decide to partner with a certified Avaya partner that provides telephone systems for small companies.

 

1. Model of Implementation

 

Because their investment capital is typically rather limited, most small companies are interested in implementing a new telephone system while making the minimal upfront investment. When this is the case, the model of choice is commonly the hosted model, in which the provider owns the hardware and software that comprise the system and maintain it for the customer. This model of implementation results in a fixed, monthly expense for services until needs change.

 

2. Scalability of the System

 

Small companies are often thought to need telephone systems that have the least amount of scalability. However, unless a small company is committed to remaining small, it ideally needs a system that can be scaled up to accommodate additional business growth factors. As for what these factors may be, it primarily depends on the role the telephone system plays in the company's operations -- a determination that should be made with the help of the provider. 

 

3. Remote Monitoring Capability

 

Many small companies haven't the money to invest in hiring full-time IT professionals to monitor the operation of the telephone system around the clock. This is why phone systems for small businesses often include the service option of remote monitoring capability. The provider uses proprietary diagnostic tools to resolve the majority of system issues remotely, often within a matter of a few seconds. Technicians arrive onsite if an issue cannot be handled remotely.

 

4. Onsite Technical Assistance

 

As mentioned above, most small companies don't take the step of hiring full-time IT workers until they experience significant financial growth that justifies the investment. This why it's important to partner with a provider of phone systems for small businesses that can deploy IT technicians to your location  to deal with problems that arise in hardware, such as individual telephone units, an in-house PBX, and wired connections that link the telephone system.  

 

Summary

 

Before your small company chooses a certified Avaya partner that specializes in phone systems for small businesses, it's important to kick off the selection process by making four key considerations: model of system implementation, scalability of the telephone system, the remote monitoring capability of the provider, and the provider's ability to offer timely onsite technical assistance. For more information, contact an Avaya partner that's located in your area today. 

Source : articlesbase.com