Instant support is something which customers lay first preference to, when they lose their account password because they lose complete access to their email account. This can happen due to a couple of reasons – first being when the user has misplaced the account password, and secondly when the user account has been blocked out due to certain security breaches which may have been detected for that particular account or the email account has not been referred to for long period of time and has been categorized as a dormant account. In either of these cases, even if the user may enter the correct account credentials (user name and password), still the access to the email account is negated or denied. In such cases, they must first unblock the account which can be either done from the email portal by following a set of steps, or by connecting to the Yahoo Customer Support team.
In order to get instantaneous support and recovery for all these password related issues, users are always recommended to update their latest contact information (alternate email address and mobile number) to their email account. This would help them solve the recovery issue by themselves from the email portal, without having to wait for the Yahoo customer service support team to intervene in the issue and guide them to closure. In such cases, users need to first locate the help hyperlink which is placed in the home screen just below the Submit button, which has been placed to help users who are not able to log in to the account. On clicking on the hyper link, the user would be prompted with a screen wherein he needs to select the source of the issue (i.e. forgot password) post which the user would be required to enter the user name of the corresponding account for which the password reset has been desired. On submitting the information, the user would be sent a verification code or a link at their registered contact points (i.e. their alternate email address or their mobile number) which can then be used to recover the password. Customers must note that these verification codes are system generated keys and hence needs to be immediately changed in the first login itself.
Other than that, users can always connect to the Yahoo password recovery team who would then authenticate the users and then help them to recover their email account. The team would also enable them to add any of their existing email address to their account, in case it is not updated.
Source : articlesbase.com
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