Among the IT-Enabled Services, Business Process Outsourcing Industry is said to be the fastest growing segment. From business risk mitigation to easing economy of scale, ensuring competency within the process and implying cost effective solutions, each and every factor reflects the outstanding contribution of BPO Industry in today's business world. Over the period of time, BPO industry has been competitively ruled by Global countries like Australia, China, Philippines, Ireland and India. Cheap labor, skilled professionals and highly productive results- these are the three main factors that have contributed to the success of process outsourcing in developing nations.
The most competent business process outsourcing companies can help your organizational growth through a phenomenal range of services. Unravel the top 10 services provided by BPO's worldwide.
1. The widespread 'Customer Support Services':
Most commonly known as call centers, this form of services provided by BPO's handle inbound and outbound needs of businesses. Customer support services work 24X7 around the clock, addressing the customer queries and concerns through a dedicated means of communication. The communication could be over phone, email, or live chats.
2. The Technical Services:
From product installation queries to support, troubleshoot, usage inquiry and infrastructural management, the technical services provided by some business process outsourcing companiescan help your growth in the most effortless manner. The technical support could cover solutions for computer software, hardware, mechanical implementation, and so on.
3. The Help Desk Services:
For those businesses that require the mechanism of multi-channel support can use the benefits of BPO in the form of help desk support. The help desk services can enhance the office productivity with tool-based support, answering the call of each and every remote query.
4. The BPO Telemarketing:
Enhancing the business growth by interacting with potential customers and creating the desired user attention is possible with the aid of BPO Telemarketing. From up selling to business promotions, implementing cross selling strategies and mandating online sales, every little effort that brings big success is managed with BPO telemarketing.
5. BPO for Data Management:
For almost all the businesses today, information is as important as money. Thus, it is regardless to ignore the vital significance of data entry and processing. The Data management services provided by some Business Process Outsourcing Companies includes data entry from paper, books, images, e-books, yellow pages, websites, applications and other form of raw data. It also includes data conversion or digitization services.
6. Administrative Management:
It includes both the aspects of Human resource management and accounting services. From maintaining the general ledgers of the customers to managing accounts, financial statements, bank reconciliations and other assets, the administration management through BPO services covers all.
7. Form Processing:
If not for all the businesses, form processing is at least crucial for those who practice some remarkable ethical cum transparent standards of business management. Form processing covers processing services for payroll, medical billing, claiming insurance, mandating email lists and R&D of products.
Source : articlesbase.com
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