Today, technology plays a crucial part in the hospitality industry. With the availability of mobile/handheld devices at affordable prices and the increasing popularity of wireless internet connectivity, food as well as hospitality industry is adopting mobile solutions for the smooth running of the business. One of the technological trends that is fast gathering popularity among the restaurateurs, small and big, is the seamless integration of mPOS also known as the mobile point of sale. mPOS is required in the environments such as restaurants, nightclubs, bars, tradeshow and also in restaurant-on-wheels where mobility is required. Here we have listed a few pointers to help those restaurateurs make a decision of integrating mPOS in their business as it improves the way the business is conducted.
- Improves operational efficiency of the wait staff and enhances customer services- One of the benefits of introducing mPos in a restaurant is that it reduces the wait time of the guests. The wait staff can take the orders at the tableside itself. The guests are in charge of the services and orders they place, thereby alleviating the dinner experiences. It increases the efficiency of faster processing of the food orders and also improves the accuracy of the order. The bill can be paid at the tableside; therefore, there is no wait time.
- Streamlines the process of order taking as well as increases the order accuracy- One of the advantages of using mPOS for taking orders is that it reduces the wait time of food items ordered. Through a handheld device, the wait staff takes the order from the customer and this is transmitted to the kitchen in real-time; and it's wireless. Note that the wait staff does not need to go to the kitchen to place the order on the stationary POS system. When the order is taken at the tableside, a guest would want a slight variation or twist in the preparation of a dish. When tableside orders are communicated to the kitchen in real-time according to the taste preference of the guest, it will eliminate partial or incorrect orders. This, in turn, will improve customer satisfaction.
- mPOS permits collection of Data- Possessing a mobile POS device empowers restaurants to monitor and analyze customer data. Instead of filling up paper surveys regarding dining experience, mobile POS systems are able to record and monitor this data fast as well as accurately.
- Helps to create a digital interaction- With the evolving of mobile POS technology and the increasing use of smartphones by customers' restaurants have the choice to dispatch customer coupons to their smartphones. Restaurants are able to harness mobile based loyalty schemes through various social media platforms that result in a digital interaction between the customer and the restaurant.
- Results in increased sales- Small restaurants and food trucks used to b e unable accept credit card payments. Now with the use of secure and convenient card readers you can reach out to customers who want to pay via credit cards. Tipping facility can also be offered if the customer decides to do so.
Mobile POS is now a part of many restaurants. It is imperative that all restaurants incorporate this facility in their offerings. Though there may be an initial investment in terms of time, money and the learning process, in the long run, the restaurant stands to benefit. Hire a mobile POS expert right away to get started on neutralizing mobile POS services for your venture.
Source : articlesbase.com
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